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  • Home
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    • About Us
    • support
    • Our Fleet
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    • Privacy-policy
    • Safety Information
    • TERMS CONDITIONS & WAIVER
    • Videos
  • Blog
  • Become a Fleet Partner
  • DOWNLOAD THE APP

Terms, Conditions and Waiver


Effective Date: July 8, 2026


Welcome to Rented Air LLC ("Rented Air," "Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of the Rented Air mobile application, website, and rental services. By creating an account, reserving, unlocking, or operating any Rented Air vehicle, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.


 Eligibility

To rent or operate a Rented Air vehicle, you must:

  • Be at least 18 years of age
  • Possess a valid government-issued photo identification (ID or License)
  • Have a valid payment method on file.
  • Be physically capable of safely operating the rented vehicle.
  • Comply with all applicable federal, state, and local laws.

Rented Air reserves the right to deny service to any individual at its sole discretion.


Payment Authorization

By using our services, you authorize Rented Air to:

  • Verify your payment method.
  • Place temporary authorization holds when necessary.
  • Charge your account for rental fees, taxes, late fees, damage fees, cleaning fees, parking violations, towing costs, collection costs, and any other applicable charges resulting from your rental.

You agree to maintain a valid payment method throughout your rental period.


Vehicle Condition

Each vehicle is inspected and maintained on a regular basis.

Before beginning your ride, you agree to inspect the vehicle and immediately report any damage or mechanical concerns through the application or customer support.

Operating a vehicle that appears unsafe is strictly prohibited.


Rider Responsibilities

The rider agrees to:

  • Operate the vehicle responsibly.
  • Obey all traffic laws and regulations.
  • Yield to pedestrians.
  • Ride only where permitted by law.
  • Keep both hands on the handlebars whenever practical.
  • Never carry passengers.
  • Never operate under the influence of alcohol, drugs, or any substance that impairs judgment.
  • Never use a mobile phone while operating the vehicle.
  • Never tamper with, disable, modify, or attempt to bypass any hardware, software, GPS, IoT, battery system, or security device installed on the vehicle.

The rider assumes full responsibility for all actions while operating the vehicle.


Helmet and Safety Equipment

Rented Air strongly recommends that every rider wear a properly fitted helmet and appropriate protective equipment.

Riders should wear:

  • Closed-toe shoes
  • Comfortable clothing that will not interfere with vehicle operation
  • Bright or reflective clothing during low-light conditions

Do not wear:

  • Loose scarves or clothing that could become entangled
  • High heels
  • Flip-flops
  • Bare feet


 Parking Requirements

Upon completion of your trip, vehicles must be parked:

  • Legally
  • Responsibly
  • Outside of travel lanes
  • Without blocking sidewalks, ramps, entrances, driveways, or emergency access

Improper parking may result in additional fees.



Weekly Rentals

Customers renting vehicles on a daily basis are responsible for safeguarding the vehicle throughout the rental period.

Loss, theft, vandalism, or damage occurring during the rental period remains the responsibility of the renter until the vehicle is returned and inspected by Rented Air.


 Accidents and Emergencies

In the event of an accident, theft, injury, or property damage, the rider agrees to:

  • Stop immediately.
  • Contact emergency services if necessary.
  • Notify Rented Air as soon as reasonably possible.
  • Cooperate with any investigation.

Failure to report an incident may result in additional liability.


Assumption of Risk

Operating electric scooters and electric bicycles involves inherent risks, including but not limited to:

  • Falls
  • Collisions
  • Road hazards
  • Mechanical failures
  • Weather conditions
  • Negligence of other individuals

By using our services, you voluntarily assume all risks associated with the operation of 

the rented vehicle.


 Release of Liability

To the fullest extent permitted by law, Rented Air LLC, its owners, officers, employees, contractors, affiliates, partners, and suppliers shall not be liable for:

  • Personal injury
  • Death
  • Property damage
  • Lost wages
  • Medical expenses
  • Emotional distress
  • Loss of data
  • Indirect, incidental, consequential, or punitive damages arising from the use of our vehicles or services.

Indemnification

You agree to defend, indemnify, and hold harmless Rented Air LLC and its owners, officers, employees, contractors, affiliates, and partners from any claims, lawsuits, liabilities, damages, losses, fines, penalties, judgments, attorney's fees, and expenses arising from:

  • Your use of the service;
  • Your violation of these Terms;
  • Your negligence or misconduct; or
  • Your violation of any law or the rights of another person.


 Technology Services

Rented Air utilizes third-party technology providers, including payment processors, GPS systems, mobile applications, cloud hosting, mapping services, IoT platforms, and communication providers.

Although we strive to provide uninterrupted service, we do not guarantee that our application, website, GPS, Bluetooth, cellular connectivity, or vehicle technology will always operate without interruption or error.

Rented Air shall not be liable for outages, software bugs, cyberattacks, communication failures, or technology disruptions beyond our reasonable control.  


 End Users CTA, Opt-in and SMS Process

CTA (Call to Action) 

By checking this box ☐ (In mobile app) you agree to receive text messages from RentedAir about ride alerts, account notifications, and support updates. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out. Consent is not a condition of purchase. 


The user enters their mobile phone number and is shown a separate SMS consent checkbox ☐ that is unchecked by default. The user must actively select the checkbox before submitting the registration or verification form.


Privacy 

Your use of our services is also governed by our Privacy Policy, which explains how personal information is collected, stored, and used.


Suspension or Termination

Rented Air reserves the right to suspend or permanently terminate any account for:

  • Fraudulent activity
  • Abuse of the service
  • Dangerous riding
  • Tampering with vehicles
  • Non-payment
  • Violation of these Terms

Termination does not eliminate any outstanding financial obligations.


 Force Majeure

Rented Air shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to natural disasters, severe weather, acts of government, public emergencies, labor disputes, power outages, internet failures, cyberattacks, supplier interruptions, or other unforeseen events.


Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Rhode Island, or any state in USA without regard to its conflict of law principles.


Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of Rented Air services shall first be addressed through good-faith negotiations.

If the dispute cannot be resolved, it shall be submitted to binding arbitration in the State of Rhode Island, unless prohibited by applicable law. Each party shall bear its own legal costs unless otherwise determined by the arbitrator.


 Limitation of Claims

To the extent permitted by law, any legal claim arising from the use of Rented Air services must be filed within one (1) Week after the claim arises. Claims filed after this period are permanently barred.


Changes to These Terms

Rented Air may update these Terms and Conditions at any time. Updated versions become effective upon posting to our website or mobile application. Continued use of our services constitutes acceptance of the revised Terms.


Entire Agreement

These Terms, together with our Privacy Policy, Safety Policy, Rental Agreement, and any applicable waivers, constitute the entire agreement between you and Rented Air regarding your use of our services.



Rider Acknowledgment

By creating an account, unlocking a vehicle, or using any Rented Air service, you acknowledge that you have read, understood, and agree to these TERMS and CONDITIONS, Privacy Policy and WAIVER. You further acknowledge that you assume all risks associated with operating the rented vehicle and agree to comply with all applicable laws and Company policies.

RIDER WAIVER AND RELEASE OF LIABILITY

Rider Acknowledgment

 By creating an account, unlocking a vehicle, or using any Rented Air service, you acknowledge that you have read, understood, and agree to these TERMS and CONDITIONS, Privacy Policy and WAIVER. You further acknowledge that you assume all risks associated with operating the rented vehicle and agree to comply with all applicable laws and Company policies. 

Rider Responsibility

I agree to operate the scooter in a safe and responsible manner and to comply with all applicable federal, state, and local laws, traffic regulations, posted signs, and safety requirements.

I understand that riding an electric scooter involves inherent risks, including but not limited to falls, collisions with vehicles, pedestrians, fixed objects, road hazards, weather conditions, equipment misuse, and other unforeseen circumstances that may result in serious injury, permanent disability, or death.


Assumption of Risk

I voluntarily assume all risks associated with renting and operating a RentedAir scooter, whether known or unknown, including risks arising from my own actions, omissions, negligence, lack of attention, excessive speed, unsafe operation, or failure to follow traffic laws or safety instructions.


Responsibility for Damages and Injuries

To the fullest extent permitted by law, I accept full responsibility for any injury, death, property damage, financial loss, legal claim, or other damages resulting from my actions while operating a RentedAir scooter.

This includes, but is not limited to:

  • Damage to the rented scooter.
  • Damage to public or private property.
  • Injury to pedestrians, passengers, or other individuals.
  • Injury or death to myself or others resulting from my actions.
  • Medical expenses, hospital bills, rehabilitation costs, ambulance fees, and related healthcare expenses.
  • Legal costs, judgments, settlements, fines, penalties, and attorney's fees arising from my conduct.


Indemnification

I agree to defend, indemnify, and hold harmless RentedAir LLC, its owners, officers, employees, contractors, affiliates, and agents from and against any claims, demands, lawsuits, liabilities, damages, losses, costs, or expenses arising out of or related to my use of the scooter, my violation of any law, or my negligent or wrongful conduct, except to the extent prohibited by applicable law.


Release of Liability

To the fullest extent permitted by applicable law, I release and discharge RentedAir LLC and its owners, officers, employees, agents, and affiliates from liability for claims arising from my use of the scooter, except where such liability cannot legally be waived, including liability resulting from gross negligence, reckless misconduct, or intentional wrongdoing where prohibited by law.


Rider Acknowledgment

By accepting this Agreement, I acknowledge that:

  • I have carefully read and understand this Waiver and Release of Liability.
  • I understand the risks associated with operating an electric scooter.
  • I voluntarily accept these risks.
  • I agree to be fully responsible for my own actions while operating the scooter.
  • I understand that this Agreement is legally binding to the fullest extent permitted by applicable law.


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