Privacy-policy

Effective Date: July 8, 2026

At Rented Air LLC ("Rented Air," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Rented Air website, mobile application, and electric scooter rental services.

When you create an account or use our services, we may collect the following information:

• Full name
• Email address
• Mobile phone number
• Date of birth
• Government-issued identification (when required)
• Payment and billing information (processed securely through third-party payment providers)
• Emergency contact information (if provided)
• Ride history and trip details
• GPS location during active rides
• Device information, including IP address, operating system, and app version
• Scooter usage information, including ride duration, distance traveled, speed, battery status, and parking location

We use your information to:

• Create and manage your account
• Verify your identity
• Process reservations and payments
• Unlock and manage scooter rentals
• Provide customer support
• Send ride receipts and booking confirmations
• Improve our services and mobile application
• Monitor scooter performance and fleet maintenance
• Prevent fraud and unauthorized use
• Comply with legal and regulatory requirements
• Respond to emergencies and investigate accidents or misuse

We may send SMS messages for:

• One-Time Passcodes (OTP)
• Account verification
• Ride confirmations
• Booking updates
• Service notifications
• Security alerts
• Customer support communications

End users opt in to receive SMS messages from RentedAir through the RentedAir mobile application during account registration or when requesting a phone-number verification code.

The user enters their mobile phone number and is shown a separate SMS consent checkbox ☐ that is unchecked by default. The user must actively select the checkbox before submitting the registration or verification form.

The consent disclosure states:

By checking this box ☐ and providing your mobile phone number (All via our MOBILE APP) you agree to receive SMS messages from RentedAir related to account verification, one-ti me passcodes, rental confirmations, reservation updates, payment notifications, safety alerts, customer support, and other service-related communications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for assistance. View our Privacy Policy and Terms. https://rentedair.com/privacy-policy or https://rentedair.com/terms

NOTE: Below are a few examples of our mobile app messages

Sample message #1 Your Rented Air verification code is [123456]. This code will expire in 5 minutes. Do not share this code with anyone

Sample message # 2

Your scooter ride has been successfully booked with Rented Air. Your scooter is now ready for use. For support, visit our app or reply STOP to opt out.

Sample message #3

Rented Air: Your scooter ride has started. Please follow all safety rules and wear a helmet. Reply STOP to opt out of messages.

Sample message #4

Rented Air Alert: Your account password was recently changed. If this was not you, please reset your password immediately in the app or contact support. Reply STOP to opt out.

Our electric scooters use GPS and IoT technology to provide safe and reliable service. While a rental is active, we may collect real-time location information to:

• Locate available scooters
• Track active rides
• Prevent theft and fraud
• Recover lost or abandoned scooters
• Enforce designated riding and parking zones
• Improve rider safety and customer support

We respect your privacy.

Rented Air LLC does not sell, rent, or share your mobile phone number or personal information with third parties for their marketing or advertising purposes.

We may share limited information only with trusted service providers who assist in operating our business, including payment processors, SMS providers, cloud hosting services, mapping services, identity verification providers, and customer support platforms. These providers are contractually obligated to protect your information and may use it only to perform services on our behalf.

We may also disclose information when required by law, court order, or to protect the rights, safety, and property of Rented Air, our riders, or the public.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

You may:

• Update your account information through the Rented Air app
• Manage communication preferences within the app
• Request access to or correction of your personal information
• Request deletion of your account, subject to applicable legal and business record retention requirements
• Contact Customer Support with any privacy-related questions or requests

                                       Technology & Cybersecurity Disclaimer  

RentedAir utilizes a secure, industry-standard mobile APP platform and trusted third-party technology providers to deliver its services. While we take reasonable measures to protect our systems and customer information, no application, website, wireless network, or electronic service can be guaranteed to be completely secure or uninterrupted.

Accordingly, RentedAir shall not be liable for service interruptions, software errors, cybersecurity incidents, unauthorized access, data loss, network failures, or other technical issues beyond our reasonable control. By using the RentedAir platform, you acknowledge these inherent technology risks and agree that RentedAir's liability is limited to the fullest extent permitted by applicable law.

If a dispute arises, both parties agree to first make a good-faith effort to resolve the matter through informal discussions. If a resolution cannot be reached, the dispute shall be resolved through binding arbitration or another legally recognized dispute resolution process, to the fullest extent permitted by applicable law. Each party agrees to bring claims only in an individual capacity and not as part of a class or representative action, where permitted by law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles. Any legal matters relating to these Terms shall be handled in the appropriate courts located within the State of Rhode Island, unless otherwise required by applicable law.

  To ensure a smooth and secure rental experience, RentedAir may place a temporary authorization hold on your debit or credit card before your rental begins. This authorization verifies that your payment method is valid and that sufficient funds are available.

The authorization is not a charge and is used to help cover potential costs such as unpaid rental fees, late returns, damages, excessive cleaning, traffic violations, parking fines, or other charges permitted under our rental agreement.

If no additional charges are incurred, the authorization hold will be released by your financial institution after your rental ends. The time it takes for the funds to become available again depends on your bank or card issuer.

By renting with RentedAir, you authorize us to verify your payment method and, when applicable, charge your card for rental fees and any additional charges in accordance with our Terms & Conditions.

Security Deposit Authorization: A temporary authorization hold may be required before your rental begins. This helps protect both our riders and our equipment while ensuring a safe and reliable rental experience. 

We may update terms and conditions from time to time. Any changes will be posted on our website with an updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised Private Policy.

Thank you for choosing RentedAir. We appreciate your trust and look forward to providing you with a safe, convenient, and enjoyable riding experience. Ride smart. Ride safely. Ride with RentedAir.